Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts
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Daniel L. Shapiro is an internationally renowned expert on conflict resolution. Named one of Harvard’s top 15 professors by the Harvard Crimson, he founded and directs the Harvard International Negotiation Program, and regularly advises everyone from hostage negotiators to families in crisis, disputing CEOs to clashing heads of state. His greatest learning has come from negotiating with three of the world's toughest bargainers: his three young boys.
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