Eduardo Perez

Eduardo Perez , runs the operational leadership website HowToRunOperations .com and is currently the Chief Customer Officer of Tricolor Holdings. Is also the author of the book 'Simplified Process Improvement: The art of process improvement decoded into 5 simple steps.' He is an operations and process improvement leader with over 20 years of operational and corporate experience. Eduardo possesses Bachelor's Degrees in Mathematics & Engineering, a Master's degree in Industrial Engineering and an MBA from Carnegie Mellon University with a focus on Finance & Organizational Behavior. In addition in 2023, received award Top Chief Customer Officers of 2023 by MarTech Outlook. Eduardo is considered an expert in leadership and process improvement practices and has won several awards for his business turnaround achievements. Eduardo has saved the companies he has worked for millions of dollars, has helped them significantly reduce errors, and has helped them improve their cycle times, which have all contributed to improving the customer experience. In addition, he has held executive positions and led operational organizations as large as 150 people while delivering 100% employee engagement scores, he has led smaller teams of analysts who develop corporate strategy, and has held roles in a consulting capacity. In addition, he has worked in a manufacturing environment as a quality engineer. He has held various leadership positions in the manufacturing, technology, and the financial services industries and has served as guest and keynote speaker for various events. He is certified as a Six Sigma Black Belt (CSSBB), Lean Practitioner, Project Management Professional (PMP), and Certified Quality Engineer (CQE). In 2016, Eduardo was awarded the 40 Under 40 Young Hispanic Corporate Achievers (YHCA) Award for Hispanic professionals across the US, awarded by the Hispanic Association for Corporate Responsibly. Eduardo resides in Texas with his wife and 2 children.