James William Martin

James William Martin is a Business Transformation Author, Educator, and Process Improvement Consultant with over three decades of experience in driving organizational excellence. His expertise in Six Sigma and Lean methodologies has benefited thousands of executives and practitioners across various industries, spanning Japan, Hong Kong, Korea, Singapore, Malaysia, Thailand, Australia, North America, and Europe. In his extensive career, James has spearheaded numerous initiatives to create and manage master black belt certification programs and improve total customer experience (TCE), voice of the customer (VOC), loyalty metrics, and net promoter scores (NPS). He is focused on harnessing the power of big data analytics, cloud computing, and security applications within the Lean Six Sigma framework. His commitment to knowledge sharing and skill development is also evident in his 19-year tenure as an instructor at Providence College Graduate School of Business. There, he has imparted valuable insights in operations research, operations management, economic forecasting, and other quantitative subjects. He holds an M.S. in Mechanical Engineering from Northeastern University, an M.B.A. from Providence College, and a B.S. in Industrial Engineering from the University of Rhode Island. His academic achievements are further bolstered by several certifications and patents, showcasing his dedication to continuous learning and innovation. With a proven track record of success in both academia and the professional world, James William Martin is an esteemed figure in the field of business transformation and process improvement, poised to empower organizations and individuals alike in their pursuit of excellence. Current work in progress: -Customer experience relationships to organizational productivity -Effective design of operational audits to identify, define, and align productivity-enhancing projects -The application of new tools and methods to increase productivity across organizations and supply chains -Applications of artificial intelligence to sales operations -Robotic Process Automation deployment for effective process design -Data governance and privacy deployment in General Data Protection Regulation (GDPR) ecosystems