My brand is an ‘Operations Rover' – diverse challenges across 20+ years of management helped me flex my Operations skills and learn many new things. I care more about improved outcomes than any job description. I advocate for processes that pass a common-sense test and champion mitigation when it does not. One goal is my north star: Leave it better than you found it. A huge goal for Unlock Boss Mode: A Practical Guide for All People Managers was to fill a noticeable business gap between HR policy and real-world themes managers and direct reports debate in the trenches. My operations assignments put me in a position of cleanup a lot of personnel situations with legal and HR. People asked me for advice against scenarios that landed in this book, which inspired me to flip the themes to teaching moments for others' benefit. My hope is you as readers agree the content fills this gap and helps everyone speak a more universal people management language. My areas of expertise span the following themes: Program & Change Management | Financial Operations | Process Improvement | Merger & Acquisition / Brand Integration Resource Management | Revenue Forecasting | Project Intake | Employee Training & Support | Team & Staff Leadership
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