Process Excellence for IT Operations: a Practical Guide for IT Service Process Management
Kindle电子书
US$9.95
Kalyan Kumar (KK) is a Global IT Professional living in London - United Kingdom. He is currently the Chief Technology Officer at HCL Technologies. Reading is his passion. On personal front, he plays Drums/Percussion for @Contrabandindia a rock band in Delhi. he is a Globe Trotter and also has strong views on the Service Oriented Management approach for IT Services and Business Services. He has co-authored two books, the first "Process Excellence for IT Operations" and Second "Foundation of IT Operations Management: Event Monitoring & Control" are already published. You can find more info about him at http://www.linkedin.com/in/kalyankumar and followed in twitter at @KKLIVE
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