Kate Towsey is an independent strategist, coach, and advisor and has been at the forefront of ResearchOps for over a decade. The author of "Research That Scales: The Research Operations Handbook" and the inventor of the widely used acronym PWDR (pau·duh) for “people who do research,” Kate also wrote some of the earliest blog posts about setting up research operations, founded the ResearchOps Community, and launched the #WhatisResearchOps movement, putting ResearchOps on the map. In 2019, she stepped back from the ResearchOps Community and started the Cha Cha Club, a members’ club for full-time ResearchOps professionals, which she still runs. Over twenty years, Kate has delivered operations in e-commerce, education, government, retail, and tech. She built and managed the Atlassian ResearchOps team, which is widely recognised as the benchmark for scaling research services and systems to hundreds of people.
