Michael is a self-described Philanthropreneur - an entrepreneur driven to make a difference in the world. He is a huge advocate for animal welfare and his training materials have raised thousands of dollars that have gone to help rescues, shelters and transport. He is the author of CCXP Exam Preparation - a pocket guide to the CCXP Exam, of which all profits are donated to charity. Since 2017, Michael has helped over 1000 students prepare for the certification. His approach is one of simplicity and directness. Michael does not believe that any book should come in at a few hundred pages if the content can be expressed in much less. In addition to his charitable work, his passions include: Customer Experience Management, Artificial Intelligence and Chess. He lives in Missouri with his wife and three dogs.
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