Rod Cherkas

ROD CHERKAS is one of the most respected consultants to CEOs, CCOs, and their customer-facing leaders. He has been a post-sale executive at several of the world’s most customer-centric companies including Intuit, RingCentral, Marketo and Gainsight. He is currently the Founder and CEO of HelloCCO, a strategy consulting firm that partners with innovative companies across diverse industries to develop, execute and scale strategies for their customer-facing functions. What motivates me is the potential that you have to be a great CCO. Leaders benefit from a partner who helps you feel confident, stay current, and see around corners. I believe that YOU can can develop the skills to be a successful customer-facing executive I believe that YOU can contribute measurably to revenue growth and profitability I believe that the CCO role can be the most impactful executive position at your company I believe that delivering great customer experiences is motivating, inspiring and innovative I started HelloCCO, my strategy consulting firm, to help companies and leaders scale their operations and achieve better results from their customer-facing functions. I partner with Chief Customer Officers, aspiring Chief Customer Officers and their post-sale leaders to improve their business outcomes and grow their professional impact. I have worked with executives and clients in industries including technology, financial services, restaurants and hospitality, business services and healthcare. I am a strategic thought leader. I am a customer success pioneer, experience design innovator, and now a category leading author. I am an experienced operating executive. I have been a post-sale executive at industry-leading companies known for their customer-centric experiences including Intuit, Gainsight, Marketo and RingCentral. The last three completed $1 billion+ IPOs or acquisitions. I host “The HelloCCO Show”, a podcast and YouTube Channel, where I talk with CCOs, post-sale leaders and other executives who share stories about their career paths, successes, and setbacks. These are people like you who hustle for new opportunities, take risks, bounce back from challenges, and strive to have a meaningful impact on others. My first book, THE CHIEF CUSTOMER OFFICER PLAYBOOK, describes the evolving role of a CCO and the skills it takes to get there. It introduces the CCO Maturity Model™, an easy to follow framework of skills that every current and aspiring CCO needs to master to successfully navigate their career. The scariest thing I have ever done is that I stopped doing many of those things above that brought me past success, and started doing things that make me feel vulnerable and uncomfortable. I launched HelloCCO, unsure if clients would hire me. I wrote a book, hoping that people would read it. I started a podcast series, not knowing if an audience would engage. I took this risk for you. So far, things are going better than I ever imagined. I grew up outside Philadelphia and maintain my gritty work ethic, a taste for cheesesteaks (Pat’s, not Gino’s), and my love of going down the shore. I earned my MBA from Stanford Business School and graduated with honors from Duke University. I live in San Mateo, California and have three children with my wife Corey.