Ruben Rabago

Ruben Rabago, Gainsight's Chief Strategist and author of The Customer Success Professional's Handbook (the industry’s de facto guidebook), brings subject matter expertise to Gainsight’s global Customer Success programs, including vertical market focus, worldwide conferences, executive summits, and various speaking engagements. He has broad experience establishing and advising on Customer Success practice at scale. He launched Pulse+, a refreshed continuation of the world’s largest education and certification program for Customer Success professionals, provides curriculum guidance to universities, is a Member of the Board of Advisors for the Customer Success and Insights MBA Program at the University of San Francisco School of Management, and is guest lecturer at multiple colleges. Ruben is also a founding champion of Gainsight’s community outreach intended to elevate diversity in the CS profession, including women returning to the workforce, military veterans, and other underrepresented persons. He was one of Gainsight’s first CSMs and has more than 20 years of operational management experience leading and growing customer teams in traditional and SaaS-based companies including SCINET, WebMD, Sage Software, Carefx, Harris Corp, and WebPT, which includes three successful startups to acquisition. Ruben serves as advisor to private equity firms, boards of directors, executives, and CS professionals around the globe. He’s is a proud graduate of the University of Arizona, a free-time musician, and currently resides in North Phoenix with his wife and children.