I am a well-rounded business individual equipped with a wealth of commercial skills and expertise across various industry sectors, offering over 20 years of experience as a seasoned commercial executive in some of South Africa's largest JSE-listed companies. As a successful turnaround agent, I have a strong track record of revitalising businesses, driving new initiatives, and optimising team performance to create highly efficient and profitable enterprises. I have a love for marketing and a branding prowess ensures the ability to reposition companies in the global market. An inclusive leader who thrives in complex environments, public speaker, invited lecturer and author of this book I am truly focused on the culture behind a great customer experience business. I consider myself a consumer of knowledge and am incredibly driven to succeed in people-centred innovation and am dedicated to ESG. As a part of my journey to change the world of customer experience, if you would like to work with me in changing how your business views the customer, I love working with passionate people who want to dent the universe. From keynote addresses and panel discussion to conversations about what can help your business, let’s start talking today so that customers only have good things to say about you tomorrow.
