Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Setting the Table: The Transforming Power of Hospitality in Business

灵感： 如何打造客户喜爱的科技产品

Fans First: Change The Game, Break the Rules & Create an Unforgettable Experience

The JOLT Effect: How High Performers Overcome Customer Indecision

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

The Game-Changing Advisor: How to Become the Advisor Your Prospects and Clients Trust, Hire, and Refer

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Sell with a Story: How to Capture Attention, Build Trust, and Close the Sale

Outside In: The Power of Putting Customers at the Center of Your Business (UK Edition)

Raving Fans: A Revolutionary Approach To Customer Service

Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

Human-Centered Government: Innovation Through Service Design

The AirBnb Boom & Market Hacker: The Smart Entrepreneurs Guide to Investing in Real Estate Wholesaling, How to capitalize off the AirBnb Boom Using Rental Arbitrage and How to Optimize Your Listing.

Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty

10 Commandments of Strategic Networking: How To 'Up Your Networking Game' With Career and Business-Building Results

Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and Practitioners

Building a StoryBrand: Clarify Your Message So Customers Will Listen

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

价值定位设计： 如何创建客户想要的产品和服务（分类器）

THE SuperNOVA ADVISOR CROSSING THE 隐形桥到卓越的客户服务与一致 growth 来自 ROB knapp ( 2007 – 12 – 05 )

What Rich Clients Want: (But Won’t Tell You)

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Raise the Bar: An Action-Based Method for Maximum Customer Reactions

Creating Superfans: How To Turn Your Customers Into Lifelong Advocates

Fish!: A Proven Way to Boost Morale and Improve Results