关于作者
Laurie Ford is a consultant, speaker, and author specializing in change, leadership, and communication in organizations of all kinds. She has a BA in Psychology and a Masters and a Doctorate in Engineering from the State University of New York at Buffalo. Laurie specializes in change management, performance communication, and process improvement. She has co-authored articles in academic and practitioner journals including the Harvard Business Review. Her latest book, with husband Jeffrey Ford, is, "The Four Conversations: Daily Communication that Gets Results".
