Chris Hood

Chris Hood is a strategist, author, and speaker. With over 35 years in business and technology and more than 20 years specializing in AI, he has led groundbreaking innovations in customer engagement and business strategy. As the author of Infailible and the bestselling framework Customer Transformation, Chris explores AI’s evolving role in business and consumer behavior. Named one of the Top 30 Customer Experience Voices by Global Gurus, his expertise stems from leading digital strategy initiatives at Google and pioneering storytelling technologies at Fox, Disney, Universal, and Electronic Arts. In his latest book, Infailible, Chris challenges the growing belief that AI is an infallible force, urging businesses to approach it with intention and responsibility. “AI shapes our future, but human imagination, compassion, and courage define its purpose,” he writes, emphasizing the need to balance innovation with humanity. With over a decade of AI thought leadership at Google, he provides unique insights into the intersection of technology and human experience. Chris advises businesses on AI, marketing, customer experience, and gaming, helping them navigate digital disruption. He also teaches at Southern New Hampshire University, focusing on the intersection of business and technology.