Frances X. Frei

Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School. She recently served as Uber’s first Senior Vice President of Leadership and Strategy to help the company navigate its very public crisis in leadership and culture. Frances regularly works with companies embarking on large-scale change and organizational transformation, including embracing diversity and inclusion as a lever for improved performance. Her TED Talk on the topic of building trust has logged over 6 million views. www.ted.com › talks › frances_frei_how_to_build_and_rebuild_trust