Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)

The Plaza: The Secret Life of America's Most Famous Hotel

The Chairman's Lounge: The inside story of how Qantas sold us out

Setting the Table: The Transforming Power of Hospitality in Business

The Daily Grind: How to open and run a coffee shop that makes money

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

A Little Hotel in Cornwall (Books 1-8)

The Castle on Sunset: Life, Death, Love, Art, and Scandal at Hollywood's Chateau Marmont

The Airbnb Story: How Three Ordinary Guys Disrupted an Industry, Made Billions . . . and Created Plenty of Controversy

Plan E: How to Be Successful in Today's World

In-N-Out Burger: A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules

Hospitality Security: Managing Security in Today’s Hotel, Nightlife, Entertainment, and Tourism Environment

The Prosperous Hotelier: A Guide to Hotel Financial Literacy for the Hospitality Professional (The Prosperous Series Book 3)

Hotel Revenue Management: Discover the Exact Formula I Used to Increase the Revenues of 2500 Hotels

Cabin Fever: The Harrowing Journey of a Cruise Ship at the Dawn of a Pandemic

Four Seasons: The Story of a Business Philosophy

ChatGPT Prompts for Travel Agents: Build Your Business by Being Better Than Bots!

Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality

Modern Food Service Purchasing: Business Essentials to Procurement

THE F&B HACK: Marketing Hacks To Increase Your Restaurant Sales

The Bitchy Waiter: Tales, Tips & Trials from a Life in Food Service

Dream Chasing: My Four Decades of Success and Failure with Walt Disney Imagineering (Disney Editions Deluxe)

Historic Restaurants of Cincinatti: The Queens City's Tasty History (American Palate)

Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time

Wander Coffee Training Manual: Ultimate Barista Guide to Brewing, Espresso, & Drink Construction: Master Coffee Brewing, Espresso, and Drink Creation with Expert Tips for Baristas

Host Coach: A Blueprint for Creating Financial Freedom Through Short-Term Rental Investing

The Hospitality Leader's Roadmap: Move from Ordinary to Extraordinary

Hospitality Law: Managing Legal Issues in the Hospitality Industry, 5th Edition

How Starbucks Saved My Life: A Son of Privilege Learns to Live Like Everyone Else