Joseph A. Michelli

Hello, I am Joseph, a business consultant, professional speaker, author, & professor. My books include: 1) The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 2) Stronger Through Adversity - World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest of Challenges 3) The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, & Belonging 4) Driven to Delight - Delivering World-Class Customer Experience the Mercedes-Benz Way 5) Leading the Starbucks Way - 5 Principles for Connecting with Your Customers, Your Products, & Your People 6) The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary 7) Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health Systems 8) The Zappos Experience - 5 Principles to Inspire, Engage, and WOW 9) When Fish Fly - Lessons for Creating a Vital and Energized Workplace from The World Famous Pike Place Fish Market (co-authored with the owner of the market, Johnny Yokoyama). 10) The MindChamps Way - How to Turn an Idea Into A Global Movement 11) Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business 12) Humor, Play, & Laughter: Stress-proofing Life with Your Kids