Peggy Carlaw

Peggy Carlaw is the founder of Impact Learning Systems, a firm that helps businesses improve customer satisfaction and sales. She holds the belief that people intrinsically want to do a good job at work and her books, training programs, and consulting services are all geared toward helping employees develop the attitudes and skills to become more willing contributors. The result? Employees are more fulfilled, customers are better served, and business results improve. Peggy lives in San Luis Obispo, California. She has an MBA from the University of California, Irvine and a B.S. from California State Polytechnic University in Pomona, CA.