Carol Coye Benson

Carol Coye Benson is a founding partner of Glenbrook Partners, a payments industry strategy consulting firm. Carol’s work is concentrated on mobile payments in the U.S. market, business-to-business payments, and bill payments, with a focus on product strategy around consumer and business adoption of new payments methods. Carol has more than 25 years’ experience in financial services product, marketing, and strategy development with leading financial services providers.

Carol manages Glenbrook Partners' Payments Essentials program, which provides industry education to payments professionals. The program includes the Glenbrook Payments Boot Camp, private payments workshops, payments webinars, and books.

Before founding Glenbrook Partners, Carol was a managing director of the Global Institutional Services division of Deutsche Bank, leading marketing, client online services, and Internet development. At Visa International, she led groups working on eCommerce card security, database marketing, and technology investments. Also with Visa International, Carol founded and managed a European product development office, where she managed a series of eCommerce and chip-card projects for banks across Europe. Earlier, she spent twelve years with Citibank, where she managed the development and market introduction of new commercial payments products. Carol began her career as a corporate lending officer for large multinationals at both Bank of America and Citibank.