Mark Copeman

Mark is a director of Wingman MSP Marketing – an agency dedicated to starting conversations with prospects for MSP businesses around the world. He's reviewed 100s of MSP websites and spends his days advising and helping IT businesses around the world with their sales and marketing efforts. He is the author of the books, Helpdesk Habits, MSP Secrets Revealed 1 and 2, as well as being the creator of the online customer service video program, helpdeskhabits.com. He is a regular online and live conference speaker on the subject of IT customer service, the power of habits, customer experience and marketing for MSPs. His live website reviews are always a crowd pleaser. A serial entrepreneur, in April 2018, Mark sold his 50% share in the 1-click customer satisfaction SaaS tool, Customer Thermometer, after 8 years of growth. He started Customer Thermometer in 2010, with his co-founder Lindsay Willot and built the business up to 1,000+ customers. Initially creating and developing the service, he learnt the ropes by being Customer Thermometer’s helpdesk, before moving on to enterprise sales and focusing on the IT support marketplace. Before Customer Thermometer, Mark built and sold two content marketing agencies, Twist Media in 2006 and 8:45TV in 2014. Mark is married with 2 children and lives in the village of Bray, the home of 25% of the UK’s 3-starred Michelin restaurants.