Geoffrey A Best

Geoffrey A. Best has worked with contact centers for over 30 years. His career has taken him from computer-aided mapping to 911 and emergency dispatch systems to computer telephony applications and today's contact center systems. Geoffrey has worked and consulted worldwide with utilities, communications, manufacturing, banking, and insurance companies. His experience has given him insight into companies' systems and methods to operate their contact centers and service their customers effectively. This experience has given Geoffrey a unique perspective on how customer expectations have changed over the past decades and how contact center solutions have evolved to satisfy them. His latest book introduces how the use of artificial intelligence will impact contact center operations and this new technology's impact on the customer experience.