Kristin Skinner

Chief Experience Officer. Advisor. Author. Keynote Speaker. Workshop Leader. Kristin has made it her mission to make organizations more effective. As a design executive and expert on organization design, management, and operations, Kristin has led design teams and organizations and designed and executed organizational transformations in her executive leadership roles at Expedia Group, Chase, Capital One, Adaptive Path, and Microsoft. As the founder of &GSD, an executive advisory and customer experience consultancy, Kristin has advised executive leaders at Nike, Grab, Adobe, Zendesk, Wells Fargo, Grubhub, the Institute of Design for Ireland, and many others, on Executive Leadership, Design Leadership, and Organization Design. Her book Org Design for Design Orgs - the first book dedicated to the organization, management, and operations of in-house design teams - and related talks encourage everyone, from individual contributors to the CEO, to take on the work of organization design. Since its publication, it has been cited as "A must-read for any organization looking to maximize the impact of its design team". A frequent conference keynoter, Kristin cofounded and led curation of the DesignOps Summit series, and curated the Leading Experience conference, and leads Masterclasses on Design Leadership, Management, and Operations.